Terms & Conditions 2017-11-02T02:56:14+00:00

TERMS & CONDITIONS

The small print. No nasties we promise. Just an agreement between you and us so that we’re both happy.

Returns Policy:
We want those who buy our wine to enjoy it! We don’t want unhappy customers. If for some reason you’re not happy with your purchase you may return it – given that it’s still unopened and the label hasn’t been damaged. Once we have received the item(s), we will refund the value of the items within seven working days. We’ll also pay the return shipping if the return is a result of our error.

Cancellation of order:
We reserve the right to cancel any orders we cannot fulfill for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order.

Delivery Policy
We can’t deliver to a Post Office box or any address which looks suspicious to us. We only deliver within New Zealand and use Fastway couriers. Delivery should take between 2-3 working days and a day or two longer for rural deliveries*.

Should you feel that your purchase doesn’t arrive in good condition, please feel free to contact us. We are not responsible for loss or damage to goods that are delivered to an incorrect address. Likewise we are not responsible for any products that are delivered to the address provided and then disappear.

*At times couriers may take longer than the stated delivery times. This often occurs around busier periods like Christmas or when weather/natural disasters occurs. Unfortunately these are out of our hands and we can’t do anything else but hope it gets delivered on the next run.

Secure Payment Policy
All Credit Card transactions are processed immediately with the bank. The payment page is hosted by the bank and secured with 128 bit encryption. The card details you enter are safe because they are not stored or cached by the merchant but entered directly into the banking system. You will receive an instant confirmation of transaction approval or decline before being returned to this merchant web site.

Privacy Policy
Any personal information you provide us will only be used for the purpose of contact and shipping only. We will not distribute or sell on your details to third parties.

Liquor Licence
Under New Zealand law it is an offense to supply alcohol to a person under the age of 18.
Liquor License number: 57/OFF/339/2016.

27 seconds is a New Zealand business and all transactions are billed in New Zealand dollars.

We love our wine and hope you do too. We also hope that while you love it lots – you drink in moderation and responsibly #sayyeahnah